Refund policy

Return and Refund Policy

At Katoolpro, customer satisfaction is important to us. We are committed to providing quality automotive lifts, garage equipment, and related products, along with a straightforward return and refund process.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To request a return, please contact us at support@Katoolpro.shop within 30 days of receiving your order.

Please provide your order number, the reason for the return, and photos of the product when applicable.

All returns must be authorized by Katoolpro before being shipped back.

Return Eligibility

To qualify for a return:

  • The return must be requested within 30 days of delivery.

  • The product must include all major components, parts, accessories, and manuals originally supplied.

  • The product must not have been damaged through misuse, improper installation, neglect, or unauthorized modification.

  • Proof of purchase or your order number may be required.

Because automotive lifts and garage equipment can be large and heavy, please contact us before attempting to return any product.

Return Shipping

For approved eligible returns, Katoolpro will cover the return shipping or freight costs.

Our customer support team will provide return instructions and coordinate the return process when applicable.

No restocking fee is charged on approved eligible returns.

Damaged, Defective, or Incorrect Products

Please inspect your shipment carefully upon delivery.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at support@Katoolpro.shop.

For freight deliveries, we strongly recommend inspecting the shipment before signing the delivery receipt.

If you notice visible damage:

  • Note the damage on the carrier's delivery receipt.

  • Take clear photographs of the product, packaging, and damaged areas.

  • Keep the packaging and shipping documentation when possible.

  • Contact Katoolpro as soon as possible.

After reviewing the issue, we will work with you to determine an appropriate solution, which may include replacement parts, a replacement product, or a refund where applicable.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used for your purchase.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@Katoolpro.shop.

Orders that have not yet been processed or shipped may be eligible for cancellation and a full refund.

Once an order has been processed or shipped, it will generally need to follow our standard return procedure.

Exchanges

If you receive an incorrect, damaged, or defective product and need a replacement, please contact our customer support team.

We will review your request and provide the appropriate exchange or replacement instructions.

Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to improper installation or misuse.

  • Products that have been materially modified or altered.

  • Products damaged due to neglect or unauthorized repairs.

  • Items clearly identified as final sale or non-returnable before purchase.

This does not limit any rights available to you under applicable law.

Warranty Claims

Warranty claims are handled separately from standard returns and are subject to the applicable warranty terms for the product.

For warranty assistance, please contact our customer support team.

Contact Us

For questions about returns, refunds, exchanges, cancellations, or damaged products, please contact:

Katoolpro
2509 Lions Road
North Pole, AK 99705
United States

Email: support@Katoolpro.shop
Phone: 805-557-9702