Shipping policy

Shipping Policy

Last Updated: September 15, 2026

At Katoolpro, we are committed to providing reliable and efficient shipping for our automotive lifts, garage equipment, motorcycle equipment, and related products.

Because many of our products are large and heavy, certain orders may be delivered through specialized freight carriers.

Shipping Coverage

We currently ship eligible orders within the United States.

Some remote or difficult-to-access locations may require additional arrangements or charges. If your delivery requires special arrangements, our team will contact you.

Shipping Cost

Free standard shipping is available on eligible orders within the contiguous United States.

Additional shipping or freight charges may apply to remote areas, special delivery requests, or locations outside our standard delivery area.

Any applicable additional charges will be communicated when necessary.

Order Processing

Orders are generally processed within 1–3 business days after payment and order verification.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may vary depending on product availability, warehouse operations, or order verification requirements.

Estimated Delivery Time

Most orders are typically delivered within 7–21 business days after shipment.

Delivery times are estimates and may vary depending on:

Product availability
Customer location
Freight carrier schedules
Weather conditions
Holidays
Transportation disruptions
Remote delivery areas
Other circumstances outside our reasonable control

Freight Delivery

Car lifts and other large or heavy equipment may be shipped using LTL freight carriers.

The freight carrier may contact you using the phone number provided with your order to arrange or confirm delivery.

Please make sure your shipping address, email address, and telephone number are accurate when placing your order.

Receiving Your Shipment

Customers should be available to receive their shipment when required by the carrier.

Depending on the size and weight of your order, appropriate equipment or assistance may be required to unload the shipment.

Unless specifically included with your order, services such as liftgate delivery, inside delivery, installation, assembly, or special placement are not automatically included.

Inspect Your Shipment

Please inspect your shipment carefully upon arrival and before signing the delivery receipt whenever possible.

Check the packaging, pallet, crate, boxes, and equipment for visible signs of damage.

If damage is visible:

Note the damage clearly on the carrier's delivery receipt.
Take clear photographs of the shipment, packaging, and damaged areas.
Keep the packaging and shipping documentation when possible.
Contact Katoolpro as soon as possible.

Please email support@Katoolpro.shop with your order number, photos, and details of the damage.

Tracking Information

Once your order has shipped and tracking information becomes available, we may send you a shipping confirmation containing the applicable tracking or freight information.

Tracking procedures for freight shipments may differ from standard parcel deliveries.

Shipping Address Changes

Please verify your shipping address carefully before completing your order.

If you need to change your delivery address, contact us as soon as possible at support@Katoolpro.shop.

Once an order has been processed or shipped, we may not be able to change the delivery address. Additional carrier charges may apply where applicable.

Delivery Delays

While we work with our shipping partners to provide reliable delivery, delays may occasionally occur due to circumstances outside our reasonable control.

These may include severe weather, carrier disruptions, transportation issues, holidays, natural disasters, or other unforeseen events.

If your shipment appears significantly delayed, please contact us and we will assist you in reviewing its status.

Lost or Missing Shipments

If your tracking information shows that an order was delivered but you cannot locate it, or if your shipment appears to be lost in transit, please contact us.

We will review the available shipping information and assist with the appropriate carrier investigation where applicable.